Incident Report

 

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If you're experiencing a problem with one of our software products, please fill out and submit the following incident report form.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Incident Report Form

When you submit your report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. 

Please be as specific as possible when describing the problem.

  1. What is the name of the product you're reporting?


  2. What version of the software are you using?


  3. What operating system are you using?


        
  4. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")


    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you:
    Name:  
    Phone:  
    Email:  

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Be sure to check the "Known Issues" list in your private area of the web site.

 

 

 

Questions or problems regarding this web site should be directed to .
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